Helpdesk Dojo

Help desk & sysadmin training

Learn the help desk job by doing it.

Work real tickets in a simulated Active Directory. Type PowerShell-style commands and get graded on what actually changes.

Start the first module Browse the path

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4modules available
1,500XP on the path
0setup needed

Learning path

Go from ticket to fix

Beginner

Service Desk Fundamentals

The everyday work of a help desk: unlocking accounts, offboarding leavers, and granting shared access, the way the tickets arrive.

4 modules · 1,500 XP

  1. 1

    Account Triage

    Unlock the right account, mirror groups, set up a new hire, and find the lockout source.

    400 XP · 4 steps
    Start
  2. 2

    Offboarding a Leaver

    Disable a departing employee, strip their access, reset their password, and answer the manager's question.

    450 XP · 4 steps
    Start
  3. 3

    Shared Mailbox Access

    Give a new colleague access to a shared mailbox, fix access granted by mistake, and check which group controls it.

    300 XP · 3 steps
    Start
  4. 4

    Department Transfer

    Move an employee to a new department, update their groups, and keep the access that still applies.

    350 XP · 3 steps
    Start

Coming soon

More paths

New scenarios are in progress.

How it works

A ticket, a console, and a real check

  1. 1

    Read the ticket

    Each task arrives the way it would on a real help desk queue, with a user, a problem, and a deadline.

  2. 2

    Work in the console

    Use commands like Get-ADUser and Add-ADGroupMember against a fake Larkspur directory.

  3. 3

    Get graded on the result

    The lab checks the directory's state, not the text you typed. If the account is unlocked and the group is right, the task passes.

Lessons

Read first, then practice

How to unlock an Active Directory account Check the identity, find the lockout, unlock, and find the cause. →

Your next ticket is waiting.

Start the first module