Helpdesk Dojo

Help desk & sysadmin training

Learn the help desk job by doing it.

Work real tickets in a simulated Active Directory. Type PowerShell-style commands and get graded on what actually changes.

Start the first module Browse the path

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Resolved +100 XP
7modules available
2,925XP on the path
0setup needed

Learning path

Go from ticket to fix

Free · Beginner

Service Desk Fundamentals

The everyday work of a help desk: unlocking accounts, offboarding leavers, and granting shared access, the way the tickets arrive.

6 modules · 2,550 XP

  1. Account Triage

    Unlock the right account, mirror groups, set up a new hire, and find the lockout source.

    475 XP · 6 steps
    Start

  2. Employee Offboarding

    Disable a departing employee, strip their access, reset their password, and answer the manager's question.

    525 XP · 6 steps
    Start

  3. Shared Mailbox Access

    Give a new colleague access to a shared mailbox, fix access granted by mistake, and check which group controls it.

    375 XP · 5 steps
    Start

  4. Department Transfer

    Move an employee to a new department, update their groups, and keep the access that still applies.

    425 XP · 5 steps
    Start

  5. Returning Employee

    Bring back a disabled account after leave: set a password, enable the account, and make them change it at first logon.

    375 XP · 5 steps
    Start

  6. Password Reset Requests

    Unlock an account, reset a forgotten password, and make the user choose a new one at their next sign-in.

    375 XP · 5 steps
    Start

Paid · Coming soon

Service Desk to Desktop Support

Device-side support: troubleshooting user machines, printers, profiles, and local admin. Career stage: Desktop Support Technician.

Free

Desktop Support to Endpoint Engineer

Cloud identity and device management: Microsoft Entra ID, Intune, and Microsoft 365. Career stage: Endpoint Engineer.

1 free module · more paid

  1. 1

    Cloud Offboarding

    Block sign-in, sign a user out of open sessions, and disable their devices, using Microsoft Graph PowerShell commands.

    375 XP · 5 steps · free
    Start
  2. 2

    Cloud Password Reset

    Reset a cloud user's password, sign them out, disable a lost phone, and spot an account that must be reset on-premises.

    425 XP · 6 steps · paid
  3. 3

    Shared Mailboxes in Exchange Online

    Give a new starter Full Access and Send As, take a leaver off, find who can send on behalf, and stop a mailbox auto-mapping.

    425 XP · 6 steps · paid
  4. +

    More modules

    Paid modules for this path are in progress.

    Paid · coming soon

Paid · Coming soon

Endpoint Engineer to Sysadmin

Directory and server work: Active Directory and Group Policy, Exchange, scripting, and servers. Career stage: Systems Administrator.

How it works

A ticket, a console, and a real check

  1. 1

    Read the ticket

    Each task arrives the way it would on a real help desk queue, with a user, a problem, and a deadline.

  2. 2

    Work in the console

    Use commands like Get-ADUser and Add-ADGroupMember against a fake Larkspur directory.

  3. 3

    Get graded on the result

    The lab checks the directory's state, not the text you typed. If the account is unlocked and the group is right, the task passes.

Lessons

Read first, then practice

How to unlock an Active Directory account Check the identity, find the lockout, unlock, and find the cause. → How to offboard an employee's account Disable the account, remove access, reset the password, and keep a record. → How to reset a user's Active Directory password Verify the request, reset safely, require a change at sign-in, and record it. → How to offboard a user in Microsoft Entra ID Block sign-in, revoke sessions, and disable devices with Microsoft Graph commands. → How to give someone access to a shared mailbox with AD groups Pick the right mailbox, grant only what was asked, and remove access that should not be there. → How to handle a department transfer in Active Directory Move the account, swap department groups, keep what still applies, and handle a handover. → How to re-enable an account for an employee returning from leave Set a password, enable the account, require a change at sign-in, and check access. → How to reset an Entra ID password Verify the request, set a temporary password, force a change, and check sign-in. → How to find why an account keeps locking Read the 4740 event, find the caller computer, and fix the source. → How to manage AD group membership Check what a user is in, add or remove only what was asked, and record it. → How to give someone access to a shared mailbox in Exchange Online Full Access, Send As, Send on Behalf, auto-mapping, and removing access. →

Your next ticket is waiting.

Start the first module